I have been using ThinkPads since the late 90's and have always been very happy with the design, durability and IBM service. I feel I am probably in the minority but I love the trackpoint, it works for me not to have to raise my hands while typing to use the mouse functions.
I have not had to use the depot warranty service for several years now. At the beginning of this year the middle latch of my 2 ½ year old X60 tablet fell out and I lost it. The latch pushes up and down through the LCD panel case so you can lock the panel to the keyboard base in either standard clamshell mode or reverse tablet mode where the LCD is exposed.
The reversible latch (at the top of this picture).
I finally planned some time where I was not going to need my X60 tablet; I was going to be away for the weekend and planned on using my VAIO P. I called Lenovo/IBM (IBM currently provides the service in the US) on Tuesday, they shipped a return box which I received on Wednesday. Thursday evening I took my machine to the local UPS store; IBM received the machine on Friday, repaired and shipped it back on Saturday for delivery on Monday morning. This level of service makes the rather dull but business looking ThinkPad a winner and the fact that Lenovo has so far kept IBM's design philosophy and build quality is what keeps me coming back.
My X60 is 2 ½ years old; it has worked very well with Windows Vista and is working even better with Windows 7. At this point I have no need to move to a newer model for the foreseeable future…