JETware Hands-free Bluetooth extension for Windows Mobile has been an invaluable piece of software to synchronize my device with my BMW in car ULF Bluetooth system. It allows me to synchronize my address book by category, view text and email headers on my navigation screen, display caller id information, and provide the appropriate status information for no signal and roaming. The software license is locked to your IMEI. I have been using it since my T-Mobile MDA and have switched phones several times. Each time I would send an email to support with my new IMEI and within 7 days I would receive a new activation code. In December I did the same for my new Tilt, however I never received a response. JETware did create an automated system to switch IMEI but for some reason I am not in the system (probably because I was an early adopter) and since support won't answer I am stuck. Watching the JETware forums, it seems I am not the only one having support issues ignored. What happened to the developer? He was offering a great application at a very reasonable price, maybe he was not making enough to invest the time required to properly support the product, just a hunch since selling Windows Mobile software is a tough and not necessarily a money making business. If that is the case he should say so and maybe offer his software to the open source community (xda-developers) so everyone can benefit.
My 30 day trial is now up and I to continue using it I have to purchase another license. In the end I don't have that big of a problem spending $14.95 (I need it), however that was not the deal when I originally purchased the product. I think JETware owes users an explanation of what happened. If anyone knows please comment.