Yesterday, AT&T released (or should I say Apple) a customer service application for the iPhone called "Mark The Spot". It is brilliant on several levels.
- It allows frustrated customers to easily vent
- It provides AT&T network engineers with additional data to map issues
- It shows leadership in utilizing crowd sourcing to gather customer service data
- It shows its customers that it is trying to listen, the next step fix the iPhone (new chipset!) and network
From my experience in Washington, DC the AT&T 3G network has gotten better and better (the new cell tower down my street clearly helps), but when I was in midtown Manhattan last weekend I can vouch that 3G data sucked (awful latency) on both the iPhone and the Verizon HTC Eris.
The Mark the Spot app is available in the App store for free.